Sitecore support team perform well in most critical situations and it depends on the support package and licensing model,
They have recently automated the process to share the files and configuration, Here in this section, I will try to cover below points.
1. Support Programs offered by Sitecore and how this model work.
2. Key consideration and best practices to avoid delay.
3. Tips and key points from my past learning.
4. Changes after 8.2 or later versions.
Support Programs offered by Sitecore
Sitecore has a support model and it depends on your license like which model you fit in, they also provide 24/7 premium support for critical items.
Here are some categories. Severity level - Critical, High, Medium and Low.
1. First, try to replicate this issue on Vanilla setup, You may create a video clip or capture the proper screenshots.
2. Always provide the complete details and steps if required.
3. Choose the right category, Sitecore version, and OS details.
4. Share the basic information - You can find more details here - https://kb.sitecore.net/articles/406145
If you are using Sitecore version 8.2 or later then follow this link- https://kb.sitecore.net/articles/406145 to learn about an automatic way of collecting this information
Please consider consulting the following article to learn about an automatic way of collecting this information: https://kb.sitecore.net/articles/406145.
5. Please upload files larger than 10 MB to the Sitecore Support FTP server: https://kb.sitecore.net/articles/862874
Tips and key points from my past learning.
1. For random behavior try to capture some video clip and that will help to provide the exact scenario and details.
2. For most critical items/ or failure try to provide some offline time to support team to come up with there finding/observation or resolution. We may ask for the call but sometimes working in offline model work very well.
3. If there are more then 4-5 conversation and still not able to clear about the problem statement, Try to request a direct call or setup for gotomeeting.
Changes after 8.2 or later versions.
Sitecore has recently added a new option to send all required files automatically to the support team to diagnose the issue.
Generally, Before this option, In case of any major issue, Sitecore support team first ask was to provide all the configuration in below format.
The basic information about your instance as described in the article (https://kb.sitecore.net/articles/406145) : - "Web.config" file; - "/App_Config" folder contents; - "Data/logs" folder contents (Sitecore log files).
Click on the support package link. Select the duration of the configuration and log files here.
Click next button.
You will get an option to choose the required files and configurations.
You can choose basic and advanced information, In case of random or major issues, it would be helpful to send all the basic and advanced files.
A package will be generated based on your selection.
You can download your package to verify that correction information or to keep a copy with you or can upload to the FTP
Although I have covered localization of site and role in a separate
article, but here wanted to provide details for the Sitecore client Multilanguage
feature.
Although, I am sure all reader know this very will but here
wanted to add some key points.
Rendering parameters can be used to pass parameters to
sitecore presentation components. Basically tey are used to control the
presentation of the component by these parameters.
Key benefits:-
1.No need to maintain content separately.
2.Easy to use.
3.Real feature of WYSWIG editor.
4.Editorial team love it.
5.Design at the design time and multiple variant/combination
can be easily verified.
Steps-
Create a rendering. Create a template and add appropriate fields
like size ( Single line text) and Heading (Siingle Line text) Change the base tempalate to standard rendering parameters.
Now go to rendering section and provide the reference of this template.
Now if we go to experience editor, this parameter will be there, Add the rendereing parameter values.
These values can be consumed on the rendering by simply below code.
@using Sitecore.Web.UI.WebControls;
@using Sitecore.Web;
@{
string heading = string.Empty, test = string.Empty;
var renderingParam = Sitecore.Mvc.Presentation.RenderingContext.CurrentOrNull;
After coming from the Sitecore Symposium 2017, I have decide to share the knowledge with my all colleagues and friends.
I was trying to find out a host for the meetup but was very difficult, I decided to host that event from my pocket to share the Sitecore experience with all tech people in Manchester UK.
I started to explain my Sitecore Commerece journey first and than started Sitecore 9 key features.
Webforms is a new feature introduced in Sitecore 9, it's the type of replacement of WFFM.
This section will cover below points.
1. Key benefits of Sitecore Forms.
2. Steps to create a new form.
3. Setup layout, rendering, and control to use the Experience editor.
4. Create a new page.
5. Capture user data
6. Followed by sample code.
Key benefits.
1. More dynamic UI to generate the forms.
2. Field level customization.
3. Track each field performance through goal and analytics.
4. Lot of fields, lists, and security options are available.
5. Can be easily used through the Experience editor.
6. Can be extended or easily customized.
7. xConnect configuration - This is an important benefit, As the data can easily capture through the xConnect and that is going to be a leading or key areas in upcoming days.
Steps to create a new form.
Login into Sitecore and go to Form section.
Click on ad new form section
Design your form, Here single field and list option can be added easily.
All new forms can be found in the content tree node.
Setup layout, rendering, and control to use the Experience editor. Create a new layout and there is a defualt rendering available for the webform, I have set up a test project here.
Setup this layout on the content and choose the web form rendering.
Enable the placeholder settings, based on the project requirements.
Open content in experience editor and set up the form.
Publish the page and it will be available at the front end.
Capture user data Sitecore.ExperienceForms can be extended to write custom logic or any operations, I have added a sample code where this can be achieved.
I got a chance to discuss SIF framework with Kieran and core team at Sitecore Office Bristol, UK than at Symposium 2017 in las vegas, USA.
Video series by Kieran - https://goo.gl/y2PBpy
Here are the steps and details.
SIF is a new installation framework for the Sitecore and has a lot of features, I will first explain the installation process then will discuss the features.
Prerequisites -
1. Solr - It should run on HTTPS.
Instruction :- https://lucene.apache.org/solr/guide/6_6/enabling-ssl.html
Required keytool and openssl
Download Openssl from - https://wiki.openssl.org/index.php/Binaries
Download NSSM - https://nssm.cc/download
2. JAVA JRE
3 Microsoft PowerShell® version 5.0 or later.
4. Web Platform Installer 5.0.
5. Sitecore installation framework .
6. SQL server 2016
7. VS2017
Here are the key steps for the installation-
1. Setup Solr on HTTP - it's very easy to setup the Solr on HTTP, here are the steps.
Download Solr from the below link.
http://archive.apache.org/dist/lucene/solr/
Download the zip file-
2. Extract this zip file and place on your prefered drive, I have placed this on C drive.
Make sure you have JAVA JRE Setup Java
3. Generate the certificate - Follow this link -https://lucene.apache.org/solr/guide/6_6/enabling-ssl.html
4. Install Solr as a service.
Download the https://nssm.cc/download tool and run the below command.
Installation details-
Verify solr
Note:- I have been working on Solr 6.6.1 , hence did setup for Solr6.6.1,
1. Sitecore site to download the SIF framework and setup.
2. download the package and install through command power shell - you can place this module in power shell default module section or any custom location.
